Terms and Conditions (GTC)


1.1 For the business relationship between N&N Organics KG, management: Nina Groschacher, Kühweg 48, 9620 Hermagor (hereinafter "seller") and the customer (hereinafter "customer"), the following general terms and conditions apply exclusively in the version valid at the time of the order. The inclusion of the customer's own conditions is hereby contradicted, unless something else has been agreed.

1.2 The customer can contact the seller's customer service for questions, complaints and complaints by email at or by telephone on +436703509690 from Monday to Friday, 8 a.m. to 8 p.m.

1.3 These General Terms and Conditions shall apply accordingly to contracts for the delivery of vouchers, unless expressly agreed otherwise.

1.4 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed (§ 13 BGB), as well as an entrepreneur.


2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Descriptions of services on the seller's website do not have the character of an assurance or guarantee.

2.2 All offers are valid “while stocks last”, unless otherwise stated on the products. Apart from that, errors remain reserved.


3.1 The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the ("BUY") button. Within the shopping cart, the product selection can be changed, e.g. deleted. The customer can then proceed to the completion of the ordering process within the shopping cart by clicking on the button ("CHECKOUT") and clicking on the field "Accept the general terms and conditions (GTC)".

3.2 The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again. The automatic acknowledgment of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded if the seller sends/hands over the ordered product to the customer within 3 days and the shipment is dispatched confirmed to the customer within 3 days with a second e-mail, express order confirmation or sending of the invoice.

3.3 The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller can be delivered.

3.4 The entire online shop, as well as the content of the contract and all other information and complaint handling are currently only available in German.


4.1 Customers have a 14-day right of withdrawal.

4.2 The buyer is entitled to withdraw from the order within 14 working days after receipt of the goods and to return the goods to the seller without giving any reason. This right of withdrawal only applies to consumers within the meaning of the Consumer Protection Act and not to entrepreneurs. In the event of withdrawal, the goods must be returned complete and in their original packaging, in an unused and new, resalable condition. Unfortunately, the costs for returning the goods cannot be borne by the seller. The invoice amount to be refunded can be reduced accordingly by the seller if items are affected by signs of use, are damaged or are incomplete. The seller uses the same payment method used by the customer for the refund.

4.3 With the cancellation period of 14 days, Saturday is not considered a working day. The period begins on the day the goods are received by the buyer. To protect the right of withdrawal, it is sufficient to send the declaration of withdrawal (e.g. by letter or e-mail) or the goods to the seller N&N Organics KG in good time. The cancellation or the return should be sent to: N&N Organics KG, Kühweg 48, 9620 Hermagor, The deadline is met if you send off the goods before the period of 14 days has expired.

4.4 The customer must keep the proof of postage as proof, as the return may have to be proven by the customer.

4.5 Returns that are returned to the seller outside of the right of withdrawal cannot be accepted. Any costs incurred for return or re-sending are to be borne entirely by the customer himself.

4.6 Sample Withdrawal Form

If you want to revoke the contract, you can use this form. Print and fill it out and send it back to us. You can also copy the form into an email and send it to us.


N&N Organics KG

Kühweg 48

9620 Hermagor


– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*):

– Ordered on (*)/received on (*):

– Name of consumer(s):

– Address of the consumer(s):

– Signature of the consumer(s) (only in the case of notification on paper):

– Datum:


(*) Delete where not applicable.

4.7 The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.


5.1 Orders are currently only accepted from people with a billing address in Austria and Germany. We only deliver to a delivery address in the countries listed above.

5.2 Goods are delivered to the delivery address specified by the customer, unless otherwise agreed.

If customers from a country other than Austria and Germany want to order, the seller asks for an email to

5.3 Deliveries are shipped at the seller's risk. The risk of loss of or damage to the delivered items only passes to the customer once the goods have been delivered to the customer or to a third party designated by the customer who is different from the carrier.

5.4 If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.

5.5 If the delivery of the goods fails due to the fault of the buyer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be reimbursed to the customer immediately.

5.6 Customers are informed about delivery times and delivery restrictions (e.g. restrictions on deliveries to certain countries) on a separate information page or within the respective product description.

5.7 Vouchers are sent to the customer by e-mail or by post.


6.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include statutory sales tax. Any additional delivery and shipping costs are specified separately in the respective product description.

6.2 The customer can choose from the available payment methods before completing the ordering process. Payment of the purchase price is due when the order is sent. The invoice will only be sent by email.

6.3 The seller offers the following payment options:

- Credit card (Mastercard, VISA, debit card)

- Immediate transfer/online transfer

With all payment methods, payment must be made in advance without deduction. If third-party providers are commissioned to process payments, their general terms and conditions apply.

6.4 In the event of a delay in payment, the seller reserves the right to charge the customer a reminder fee of €5. In the case of collection by our collection agency, the customer bears the full dunning fees and interest applicable there. The obligation of the customer to pay interest on arrears does not exclude the assertion of further damages by the seller.

6.5 The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.


7.1 In relation to consumers, the seller reserves title to the delivered goods until the purchase price owed has been paid in full.


8.1 The customer has a statutory warranty right. The period is 24 months for consumers and 12 months for entrepreneurs from the acceptance of the goods. If an exchange or an improvement is out of the question (not possible, too much effort, unreasonable, delay, etc.), then the customer is entitled to a price reduction or, if the defect is not minor, to cancellation of the contract.

8.2 Customers (consumers) are asked to check the delivered goods carefully and to complain about obvious transport damage to the deliverer and to inform the seller of this. If the customer does not comply, this has no effect whatsoever on his statutory or contractual claims for defects.

8.3 The product images do not always have to correspond exactly to the appearance of the delivered products. Minor deviations are considered reasonable. Warranty rights do not exist if such changes are only minor, do not affect the stipulated or usually expected properties, the product can be used according to its description and the changes are therefore reasonable for the customer.

8.4 Entrepreneurs must examine the delivered goods for defects within a reasonable period of time and notify the seller in writing within a period of one week from receipt of the goods. Otherwise the assertion of the warranty claim is excluded. Hidden defects must be reported to us in writing within one week of discovery. Deadline is sufficient for the timely dispatch.

The entrepreneur bears the full burden of proof for all entitlement requirements, in particular for the defect itself, for the time the defect was discovered and for the timeliness of the notice of defects.


9.1 Compensation for damages due to a breach of an obligation arising from the contractual relationship is to be paid under the statutory requirements. The same applies to claims based on the Product Liability Act. All instructions on the packaging and inserts must be observed. No liability is assumed for any application and/or handling that deviates from this. If the customer is an entrepreneur, we are not liable for slight negligence or for lost profits.

9.2 The seller is liable without limitation if the cause of the damage is due to intent or gross negligence.

9.3 Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment makes the proper execution of the contract possible in the first place and on the observance of which the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those specified in the preceding sentences.

9.4 The above limitations of liability do not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and for fraudulently concealed defects.

9.5 Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.


10.1 Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and that cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only in the specified period, provided that nothing else can be derived from the content of the voucher.

10.2 Individual products can be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.

10.3 Promotional vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.

10.4 Only one promotional voucher can be redeemed per order.

10.5 The value of the goods must at least correspond to the amount of the promotional voucher, unless the contents of the voucher indicate otherwise (in particular a minimum order value). Any remaining credit will not be refunded by the seller.

10.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the buyer can be selected to settle the difference.

10.7 The balance of a promotional voucher will neither be paid out in cash nor will interest be paid.

10.8 The campaign voucher will not be refunded if you return the goods that were paid for in whole or in part with the campaign voucher within the scope of your statutory right of withdrawal.

10.9 A transfer of the promotional voucher to third parties is excluded.


11.1 Vouchers that can be purchased via the seller's online shop (hereinafter "gift vouchers") can be redeemed in the seller's online shop, unless otherwise stated in the voucher.

11.2 Gift vouchers and remaining balances on gift vouchers can be redeemed up to the end of the fifth year following the year in which the voucher was purchased.

11.3 Gift vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible. Multiple gift vouchers can be redeemed with one order.

11.4 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods can be chosen to settle the difference.

11.5 The balance of a gift voucher is neither paid out in cash nor does it bear interest.


12.1 The seller processes the customer's personal data for a specific purpose and in accordance with the statutory provisions.

12.2 The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment details) will be used by the seller to fulfill and process the contract. This data is treated confidentially and not passed on to third parties who are not involved in the ordering, delivery and payment process.

12.3 The customer has the right to request information free of charge about the personal data that the seller has stored about him. In addition, he has the right to correct incorrect data, blocking and deletion of his personal data, provided there is no legal obligation to retain it.

12.4 Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the data protection declaration.


13.1 Contract language is German.

13.2 Austrian law applies to the exclusion of the UN Sales Convention. If the consumer has his domicile or habitual residence in Germany or if he is employed in Germany, only the jurisdiction of the court in whose district the domicile, habitual residence or place of employment is located can be justified for an action against him; this does not apply to legal disputes that have already arisen. In business transactions with entrepreneurs, the international jurisdiction of the Austrian courts and the local jurisdiction of the courts of Vienna are agreed.

13.3 Complaints can be made to the address specified in § 1.

13.4 The European Commission provides a platform for online dispute resolution (OS), which you can find at This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.